https://www.mwsc.com.mv/asset/assets::downloads/business-plan-2026-_summarized-version.pdf

Yes. Please call MWSC hotline number 105 in emergencies. Alternatively, you may call our Customer Service at + (960) 332-3209.

business-plan-2026-_summarized-version.pdf (pages 12 & 13)

We will be billing our customer on a monthly basis. Alternative bills are available on request, which could be used to calculate a specific period. It is advisable to request an alternative bill when tenants change in a rented apartment. 

• The dials on the meter records the consumption in Cubic Metre. The 'red' dials on the meter record the decimal quantities consumed and the white dials record the whole number quantities consumed. Read the numbers from left to right.

• If your meter reading is less than the reading indicated on your bill under the "current reading" column, contact MWSC Customer Service for further investigation.

• To find out if you have a household leak, make sure all the water running taps and valves are turned off 

• Go to your water meter and check to see if any of the dials on the meter are moving 

• If the dials are moving, you may have a  internal plumbing leak 

• If you suspect a leak, your pipes and connections should be checked and repaired quickly. Note: The Ford Valve in Meter Connection will help you to suspend the water flow to your plumbing if an internal plumbing repair is required. 

If the customer suspects that the water meter is faulty, it is advisable to do a quick self test using a container that could measure volume accurately.

Note the reading on meter before starting the test. Collect water to a 5ml bottle. Take the reading again. The reading should show an amount close to 5ml. Note: while doing this self test, please ensure all other sources running the water is turned off.

If customer is not satisfied with the self test, the meter could be tested by MWSC with a fee. If the test reveals a malfunction, the fees collected will be refunded, the most recent billed amount corrected and a new meter will be installed free of cost.

You may pay your bill using the following methods.

• MWSC counters – Male’, Hulhumale, Maafushi, Kulhudhufushi and Dhuvaafaru

• MWSC mobile application

• MWSC E-portal and E-pay

• Direct debit

• Water may be turned off due to one or more of the following reasons: 

• Non-payment of bills 

• A bad check received for payment 

• Work being performed in the area 

Ensure that you get your monthly water bill and payments are made promptly. Please contact customer service if your bill get delayed or is not received by you. 

If water is disconnected due to unsettled bills, water supply is reconnected after settling outstanding bills plus a disconnection/re-connection fee. 

MWSC distributes water at an average pressure of 2.8 bars from distribution points, which is adequate pressure to reach a 4 story building without an additional pump. For customers requiring water for high-rise buildings company provides a household level solution “Booster System”. Interruption in service may occur if any work is performed within the area. Under these circumstances customers will be informed through public media. If you experience low pressure or no water, contact Customer Service for assistance. 

We have observed that Friday being the starting day of the weekend, it is a normal trend of customer to do all laundry, cleaning and washings on Friday. When all of these activities are carried out during Friday Prayer time, which is also the time when fellow Muslims take bath or perform ablution, the customers will feel a reduction in water pressure. It is advisable to change the weekend washing and cleaning activities to a time that will not conflict with Friday Prayer time, so that pressure could be maintained. Company has already established dual distribution points to compensate for the loss of pressure at demand peak times. We require your assistance in helping us to maintain the pressure at these peak hours. 

The duration for the payment of the water bills is 20 days from the date of bill generation. On expiry of this period, a surcharge of 2% on the total dues will be levied. 

• MWSC will take all necessary measures to read and generate bill on the scheduled billing date of each month. You may view the bills on mobile application and E-services of MWSC’s website. Hence, it is necessary to install and register on MWSC’s mobile application or E-services. A text message will be sent to the registered mobile number once the bill is ready. 

• However, you may not get the water bill if; 

• We are unable to read the meter; no access to water meter or house locked 

• Incomplete billing address (Apartment not mentioned) 

Increase in use of water for consumption; change in the number of users, construction works, and changes in personal habits during prolonged warm periods are common reasons that contribute to increase in water bill. Additionally, household leak,faucet leak, toilet leak and plumbing leaks may also result to increase your bill. It is always advisable to randomly check internal plumbing for leaks, especially areas where you don’t have immediate access.

A copy of water bill can be taken through self-service kiosk, MWSC mobile app and MWSC portal. 

MWSC policy on quality is to maintain a higher quality of drinking water than the minimum Standards of World Health Organization, while complying with the standards set by URA (our Regulator). Water quality standards are maintained by hourly monitoring of production parameters on-site and by daily monitoring of the quality of water by our own laboratory and verified by independent tests carried out by Maldives Food and Drugs Authority. The water quality is also checked by EPA through National Health Laboratory (NHL). For this purpose, dedicated sampling points are assigned in each island where MWSC produce drinking water. 

Disinfectants are added to protect drinking water from germs and it fights with diseases transmitted through water. 

• Disinfectants such as chlorine, chloramines, and ozone and chlorine dioxide are used as disinfectant. These disinfectants kill pathogens such as bacteria and viruses by breaking the chemical bonds in their molecules. 

• There are many ways to conserve water 

• Fix leaking faucets, toilets and showerheads 

• Install low flow toilets 

• Install water-saving shower heads and low-flow faucet 

• Use the washing machine only with full loads 

• Don't let the water run while brushing your teeth or shaving 

• Don't run water continuously for vegetable and dish washing 

• Fill-out the service application form and settle your outstanding bills (all outstanding due bills under owner must be cleared irrespective of the house) 

• Submit the completed form with the required documents through E-services (website), drop box or over front counters  

• Documents would be verified and a time for survey would be provided 

• A surveyor will visit the location on the scheduled time (please be present at the site) 

• Quotation will be sent through Email/SMS. 

• Make the payment and obtain a payment receipt (For all online payments made link sent with quotation must filled)  

• The date and time for service provision would be informed via phone/SMS (please be present at the site) 

• A construction or connection team staff will visit the required locations to perform works 

• An inspection will be completed for all the required services before registration  

• Service will be provided once the registration process is completed 

mail@mwsc.com.mv 

• For all services: Application form 

• Land registry copy/ In Hulhumale’ cases – HDC agreement 

• Valid ID copy/ Valid passport copy 

• For new water connection: If customer is applying for more than one connection/ or second water in domestic rate 

• No objection letter for additional water from other owners/ power of attorney with valid ID copies 

• It is recommended that customer submit letter with owner’s name and floor(s) assigned to them when submitting no objection 

•  This will be used in future for all water connections given to the house hold 

• For 1st water connection, a copy of architectural drawing of the house 

• Booster system: Application must include billing meter number. If you would like to bill to a new water connection, floor must be written in application. 

• Oil trap: Business registration certificate copy 

• Business activity registration 

• All Hulhumale services: Utility permit 

• Ownership: (from deceased customers) 

• New land registry (If land registry has been amended) or 

• Court document which clearly states the inheritors or if the house has been divided 

• No objection from other owners for registration change with valid ID copies 

• If new registry is not made: no registry letter (standard letter) – states that registry will be submitted as soon new one is established. 

• Account Transfer letter (ownership changes will terminate the existing account hence customer agrees that any balance in old account must be transferred to the new account) 

• Installation address: 

• New land registry under the new name of the house 

• Account Transfer letter (ownership changes will terminate the existing account hence customer agrees that any balance in old account must be transferred to the new account) 

Contact us through 3323209 and inform to re-check the location. 

Applications are processed on the same day it is received. You will also be contacted if any further documents are needed via mail/phone. 

• Yes. You can stop sewer blockage by using bins, rather than flushing items down the toilet or sink. Inappropriate disposal of items to the sewer system causes blockage.  

• Contact Customer Service, 105 for assistance during such emergencies. 

• Temporary disconnection of water – It is a disconnection of water from the ford valve of water meter and is a temporary solution. However, monthly charge will still be levied to the bill. You can apply for a temporary disconnection of water service through application form or e-portal.  

• Permanent disconnection (termination) of water – In termination of water services the water meter will be removed from the premises and is a permanent solution. You can apply for permanent disconnection/termination of water service through application form or e-portal. 

https://www.mwsc.com.mv/our-story

https://www.mwsc.com.mv/management-and-board-of-directors

https://www.mwsc.com.mv/asset/assets::downloads/agenda-3---annual-report-2024-with-fs-1.pdf

MWSC holds and maintains information and records relating to the administration, management and operation of the Company, including but not limited to:

• Corporate governance records

• Organizational structure and departmental information

• Board and management-related records

• Policies, procedures, guidelines and Standard Operating Procedures

• Financial statements, budgets and expenditure records

• Procurement, tender and contract-related records

• Human resources and staff-related records

• Water production, treatment, storage and distribution information

• Sewerage collection, treatment and network information

• Water quality monitoring and laboratory testing records

• Customer account, billing and service-related records

• Water and sewerage connection records

• Infrastructure and development project information

• Operational and emergency response records

• Licenses, permits and regulatory records

• Corporate Social Responsibility and community engagement records

• Public relations, media and corporate communication records

• Right to Information requests and related records

• Annual reports, quarterly reports, statistics and other reports produced in the course of the Company’s operations

Access to information is subject to the provisions and exemptions contained in the Right to Information Act and other applicable laws.

MWSC received a total of 8 Right to Information (RTI) requests in 2025 and 13 RTI requests in 2026 as of 31 August 2026.

The requests mainly related to financial and commercial information, staff and organizational information, water quality and water supply operations, projects, contractual matters, and institutional or governance information.

A summary of the requests received by category is provided below: